Q: Are you free?

Are you free? You can trial our services for 10 days, before choosing a paid plan. Want to talk to us about pricing? Drop us a message in the chat.

Q: Is my real-time alert data skewed?

|| Have you received an anomaly that looks like this: <img src="https://storage.crisp.chat/users/helpdesk/website/c2943502b34c2000/image_18o2i3s.png" alt="" /> But - you know that your data is correct and this is an **incorrect **anomaly alert? | Explanation Higher traffic websites can run into issues with how Google collect their data. This can also be viewed on Google Analytics or GA360. It can take Google several hours to full process the data it collects, and real-time alerts will interpret this as an anomaly. In fact, there is no anomaly - you just need to instruct GA Insights to wait a small amount of time before the AI engine processes the data. | Solution <img src="https://storage.crisp.chat/users/helpdesk/website/c2943502b34c2000/image_13jlww1.png" alt="Set an hourly delay" /> <ol> <li>When configuring your intelligent alerts, you can click 'Settings'.</li> <li>Move the Hourly delay to a higher range. Depending on the amount of traffic your site has, anything between 2-4 hours of delay will ensure there is no mistake. </li> </ol>

Question 1

No Google Analytics Account for this login

Accepted Answer

||| It seems you have no Google Analytics account linked with the user that you just signed in with.

This means we cannot generate reports and alerts for you.

|| You must have populated accounts, properties and views to use our service. In Google Analytics it will look something like the screenshot below, when signed into https://analytics.google.com/

Google Analytics admin setup

If you do not have access, you can request that someone in your organization add you to the data, via 'User Management' in https://analytics.google.com/.

Click here to read about how to get started with Google Analytics

Click here to find out how to link an existing Google Analytics account to your Google login

Question 2

Managing Critical Alerts

Accepted Answer

|| We have encountered a high volume of queries to use our platform, due to the increased requirements to monitor business data. The following is a guide to get set up and running, effectively and easily. At any point, please reach out to us in the live chat and we're always happy to help.

Global Event Awareness

When global events occur, the impact on your business can be drastic. We're here to help you monitor in real-time, the impact you see across important business metrics.

You can build custom alerts or reports in the app as well to monitor goals and metrics specific to your business. Alternatively, book a demo call here and we set up your account with a custom suite of alerts and reports tailored to monitoring global events.

Scheduled Reports

Log into your account and click "Add report"

Add a report

Select the Google Analytics property and Channel(s) (Slack, MS Teams and/or Email), then click continue. Click "Start from Scratch".

Start from scratch

Let's start by looking at changes in global performance. Select "Audience" from the metrics panel.

Select Audience

Then select "Top 10 countries for traffic"

![Top 10 countries](https://storage.c

Question 3

Are you free?

Accepted Answer

Are you free?

You can trial our services for 10 days, before choosing a paid plan.

Want to talk to us about pricing? Drop us a message in the chat.

Question 4

Is my real-time alert data skewed?

Accepted Answer

|| Have you received an anomaly that looks like this:

But - you know that your data is correct and this is an **incorrect **anomaly alert?

| Explanation

Higher traffic websites can run into issues with how Google collect their data. This can also be viewed on Google Analytics or GA360. It can take Google several hours to full process the data it collects, and real-time alerts will interpret this as an anomaly. In fact, there is no anomaly - you just need to instruct GA Insights to wait a small amount of time before the AI engine processes the data.

| Solution

Set an hourly delay

When configuring your intelligent alerts, you can click 'Settings'.
Move the Hourly delay to a higher range. Depending on the amount of traffic your site has, anything between 2-4 hours of delay will ensure there is no mistake.

Question 5

Do I get discount for taking out an Annual plan?

Accepted Answer

Absolutely, we offer 25% discount if you decide to take out an annual plan with us.

Just head to your 'Account' screen on the dashboard to make it happen.

Question 6

What are the next features that you are developing? Can I suggest something?

Accepted Answer

Yes you can!

As a company we let our users decide what's coming next.

**Nolt **is the tool that use to manage our priority list. Just head to the roadmap, and you can upvote or suggest something new. We really encourage this!

Take me there

Roadmap

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