Question 1

No Google Analytics Account for this login

Accepted Answer

||| It seems you have no Google Analytics account linked with the user that you just signed in with.

This means we cannot generate reports and alerts for you.

|| You must have populated accounts, properties and views to use our service. In Google Analytics it will look something like the screenshot below, when signed into https://analytics.google.com/

Google Analytics admin setup

If you do not have access, you can request that someone in your organization add you to the data, via 'User Management' in https://analytics.google.com/.

Click here to read about how to get started with Google Analytics

Click here to find out how to link an existing Google Analytics account to your Google login

Question 2

Getting Started With GA Insights

Accepted Answer

In this handy guide, we'll go through some of the most popular features of the platform and how to set them up! With GA Insights, you will be able to create reports, alerts and insights in a few clicks after setting up your accounts.

GA Insights currently supports the following data sources:

Google Ads
Google Analytics
Google Search Console
Facebook Ads
Google Analytics 4

And we also support sharing reports, alerts and insights to the following channels:

Slack
Microsoft Teams
Email

For any additional channels, data sources, or custom reporting please contact us.

Getting Started with Reports

Q: Are you free?

Are you free? You can trial our services for 10 days, before choosing a paid plan. Want to talk to us about pricing? Drop us a message in the chat.

Q: Is my real-time alert data skewed?

|| Have you received an anomaly that looks like this: <img src="https://storage.crisp.chat/users/helpdesk/website/c2943502b34c2000/image_18o2i3s.png" alt="" /> But - you know that your data is correct and this is an **incorrect **anomaly alert? | Explanation Higher traffic websites can run into issues with how Google collect their data. This can also be viewed on Google Analytics or GA360. It can take Google several hours to full process the data it collects, and real-time alerts will interpret this as an anomaly. In fact, there is no anomaly - you just need to instruct GA Insights to wait a small amount of time before the AI engine processes the data. | Solution <img src="https://storage.crisp.chat/users/helpdesk/website/c2943502b34c2000/image_13jlww1.png" alt="Set an hourly delay" /> <ol> <li>When configuring your intelligent alerts, you can click 'Settings'.</li> <li>Move the Hourly delay to a higher range. Depending on the amount of traffic your site has, anything between 2-4 hours of delay will ensure there is no mistake. </li> </ol>

${youtube}Getting started with reporting

Getting Started with Alerts

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Question 3

Managing Critical Alerts

Accepted Answer

|| We have encountered a high volume of queries to use our platform, due to the increased requirements to monitor business data. The following is a guide to get set up and running, effectively and easily. At any point, please reach out to us in the live chat and we're always happy to help.

Critical Alerts

Critical alerts are a key part of business intelligence that help shield your company and your customers during global events. Increases in purchases on a certain product page can indicate increased interest in a product, decreases in purchasing between add to cart and checkout can indicate a bug in development and the list goes on. Catching these early helps your business be agile and solve problems in real-time, as they occur.

||| We have added a video to help you get set up with alerts: ${youtube}Get set up with alerts

Here's an example of a recently triggered alert, due to data dipping unexpectedly:

Anomalies this week in conversions

Question 4

Are you free?

Accepted Answer

Are you free?

You can trial our services for 10 days, before choosing a paid plan.

Want to talk to us about pricing? Drop us a message in the chat.

Question 5

Is my real-time alert data skewed?

Accepted Answer

|| Have you received an anomaly that looks like this:

But - you know that your data is correct and this is an **incorrect **anomaly alert?

| Explanation

Higher traffic websites can run into issues with how Google collect their data. This can also be viewed on Google Analytics or GA360. It can take Google several hours to full process the data it collects, and real-time alerts will interpret this as an anomaly. In fact, there is no anomaly - you just need to instruct GA Insights to wait a small amount of time before the AI engine processes the data.

| Solution

Set an hourly delay

When configuring your intelligent alerts, you can click 'Settings'.
Move the Hourly delay to a higher range. Depending on the amount of traffic your site has, anything between 2-4 hours of delay will ensure there is no mistake.

Question 6

GA-Insights Pricing Overview

Accepted Answer

FAQ

| For the most up to date pricing information, please see www.ga-insights.com/pricing

What is a connection?

A connection is a single connection to an data-source account.

For example, Simon sets up a connection to 2 Google Analytics properties (www.nike.com and www.ebay.com) and 1 Facebook ads account (Nike Facebook Ads). This is 3 connections. Simon can use these connections for setting up as many reports and alerts as he wants.

For agency pricing, how do you define a Client Account?

A Client account is defined as being a unique Google property. If you are an agency, likely you will have a single Google property per client. You may have as many websites or views configured against a property, such as 'All data'. Similarly, you may create reports and alerts against any website or view within a single property, and it will not increment your client account.

Do you offer a free tier?

No, our basic packages starts at $9 per month.

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